The Los Angeles Convention Center not only has some of the finest meeting facilities available, but also offers the world-class services needed to ensure the success of each event. Whether the event is a national convention or an intimate gathering, we work diligently to meet and exceed your needs fof keeping you safe while visiting our facility.
General Security Contractor Information
a. The LACC Security Services is responsible for the physical and procedural security of the public areas and non-licensed spaces. The LACC Security will unlock and secure the Building during load-in, event days, and load-out.
b. The LACC Security will provide an initial orientation when the security contractor arrives to check out keys. The LACC Security Services provides locks, keys and key rings to be used by the Security Contractor and is available to discuss the various access points of each hall with the security contractor’s authorized on-site supervisor.
c. The Director of LACC Security Services or their designee will meet with event security contractors to discuss site emergency procedures, evacuation routes, potential hazards, and other necessary items.
d. The LACC Security is to be contacted for all damages, hazards, injuries, or emergencies occurring at the LACC. Emergency contact may be initiated via radio on LACC Channel 3, via any house phone at extension 3000, or via any telephone at (213) 765-4605. Non-emergency contact with LACC Security may be accomplished via house phone at Ext. 4605, or via any telephone at (213) 765-4605.
The event security contractor is responsible for the security of their licensed area(s), including such items as security operations, unlocking of all licensed area doors during occupancy, ADA compliance and support, hazard control, emergency processes, abating and reporting on thefts or loss, and referring those with criminal complaints to local police. Other responsibilities include:
a. Development and Management of the Event Security Plan.
1) The Event Security Plan should take into account all available or foreseeable information that might impact successful and safe event operations. This includes but is not limited to past or related event histories, intelligence reports, anticipated attendance and line control, access control and credentialing, drive support, personnel deployments, and general security.
b. Insuring that Security staffing meets or exceeds LACC requirements, as specified by LACC Executive Management.
c. Insuring the proper training, conduct, uniform standards, professionalism, and adherence to legal requirements for all members of the contracted security team.
d. Effective crowd management and line control.
e. Requesting the opening and closing of freight doors (the actual opening and closing of doors is accomplished by LACC Security).
f. Advising LACC Security of any security, loss, or injury reports that have been processed, and to provide a copy of such report to the LACC Security Supervisor on duty.
g. Contacting LACC Security Central and the LACC Event Manager on duty about any medical emergencies, emergency response, or perceived hazard.
h. Advising LACC Security Management of any attempted unauthorized entry into the licensed space.
i. Training and leadership to insure all personnel are active proponents of the LACC’s policy of full access to persons with disabilities and related ADA concerns.
a. Security Contractors working for film companies, studios and still photographers who work at LACC are expected to conform to the general security requirements of event security companies working at the LACC.
b. LACC Security Management is to be notified of the presence of any movie/ film security contractor by contacting LACC Security Central Dispatch Office located at the rear of South Hall by calling (213) 765-4605. Please provide the names and shifts of each supervisor assigned to the LACC and the 24-hour telephone number for the private security company’s representative.
c. Refer to sections titled "Insurance Requirements" and "License Requirements."
Floor plans of the halls and meeting rooms are available through Event Services at (213) 741-1151, ext. 5360 or may be reference on the LACC website at www.lacclink.com, under Event Planners, Meeting Space. Contractors should utilize the event floor plans in preparation for an effective deployment, as the event floor plan indicates how the space is being utilized and how
it may impact staffing or access control.
LACC Clients who hire off-duty police, including off-duty police companies, shall insure compliance with the following:
a. General Liability insurance in the amount of $1,000,000 and;
b. Workers' Compensation insurance on file with the Event Services Division of the LACC.
c. LACC and the City of Los Angeles shall be named as an additional insured on both policies.
d. Please forward Insurance endorsement forms to your insurance company or agent for completion.
The forms should be returned to LACC Event Services Division c/o:
Ms. Amber Leslie
Los Angeles Convention Center
1201 S. Figueroa Street
Los Angeles, CA 90015
a. Security Contractors and off-duty LAPD non-uniformed contractors are to have on file with LACC Event Services a copy of their County of Los Angeles business license, if applicable, and a copy of the company's Private Patrol Operator's license.
b. All security officers are to have in their possession a copy of their California State Guard Card. LACC Security reserves the right to conduct Guard Card checks on security contractor personnel working on LACC property at any time.
c. Off-duty police officers working at the LACC must conform to the requirements of the California State BSIS and possess a California State Guard Card or its law enforcement equivalent issued by BSIS. LACC Security Management reserves the right to request inspection of any California State issued BSIS documentation.
a. “Private Drives” at the LACC are defined as LACC non-public streets which may be used in support of staging, and pedestrian drop-off and pick-up including activities such as bus traffic, shuttles, taxis, limousines, and personal vehicles, excluding the parking structures.
b. The LACC is partnered with several agencies in support of providing a secure perimeter and general environment. Vehicle access to private drives is prohibited unless staffed and controlled by LACC access personnel.
c. In support of events requiring private drive access for bus, private shuttles, taxis, limousines, and personal vehicles, events may elect to utilize the private drives by contracting your assigned event manager for details. Event-specific deployment requirements, options, and associated costs may be identified by contacting LACC Event Services Division at (213) 741-1151 Ext. 5360.
a. Conduct Event Security personnel must always conduct themselves as a representative of the Los Angeles Convention Center, and must present themselves and their organization in the highest regard. Specific areas of focus include:
1) Demeanor and Professionalism: Always projecting a positive and pleasant persona, indicative of the level that would be expected of an internationally recognized and award-winning destination.
2) Uniform: Clean, crisp, and well maintained, always following guidelines as specified in the Uniform section of this document.
3) Legal Requirements: All Contracted Security personnel must always carry a guard card on their person, in addition to a summary of emergency procedures and emergency telephone contact information for operations at the LACC.
1) Event Security staffing is based on a combination of factors, including but not limited to items such as space licensed, type of event, number of attendees, line control, event history, and a variety of other items that may require special security considerations. Minimum Staffing requirements as indicated in the section below titled "Minimum Staffing Requirements" provides a starting point for Event Security Staffing when special security considerations, as identified by LACC Executive Management and highlighted above, have not been identified.
2) In general, Event Security staffing during move-in must begin one (1) hour prior to the exhibitor's move-in or when exhibit equipment is being moved into the hall. Event Security must continue support until all freight is out of the hall, move-out is complete, and all event decorators have exited the hall.
3) LACC reserves the right to assign LACC Security Officers to perform security tasks at the client's expense if Event Security is not in position as per LACC requirements. The minimum numbers of security staffing requirements such as positions/Posts are as follows:
c. Minimum Staffing Requirements
Minimum Staffing Requirements identify the minimum possible security staffing necessary under ideal event conditions, and are used as a starting point for deployment planning. Special event requirements may necessitate the hiring of additional LACC Security Officers and Uniformed LAPD Officers. The following Minimum Staffing Matrix provides an overview of security staffing requirements for spaces at the LACC. Note that these are fixed posts, and may not be redistributed to other duties without permission of the LACC Director of Security.
WEST, PETREE, CONCOURSE AND KENTIA HALLS
A B AB CD EF KENTIA Open Hours 1 + 5 1 + 3 1 + 7 3 4 1 + 8 Move In/Out 1 + 5 1 + 2 1 + 6 2 3 1 + 6 Closed 2 1 3 1 1 2
Note: (X + Y) above denotes "X" Security Supervisors and "Y" Security Officers
G/K H/J GH/JK HJ GHJ JHK GHJK Open Hours 1 + 4 1 + 4 1 + 6 1 + 6 1 + 7 1 + 7 1 + 10 Move In/Out 1 + 2 1 + 2 1 + 4 1 + 4 1 + 6 1 + 6 1 + 8 Closed 2 2 3 3 1 + 4 1 + 4 1 + 4
Note: (X + Y) above denotes "X" Security Supervisors and "Y" Security Officers
d. Crowd Management for Public Areas
1) Events must provide security coverage for the management of their event and associated crowd management, including line control.
2) Any event that has queuing of people prior to or during an event requires a crowd management plan. This plan must be reviewed by the LACC Event Manager and LACC Security Management, with signoff by LACC Security Management.
3) Event staff members such as ushers who wear identifiable clothing may assist with crowd control functions. However, the event security contractor who maintains the Private Patrol Operators license is responsible for the overall crowd management during an event.
4) In order to prevent an unsafe crowd control issue, the LACC requires that security or usher personnel are present to control the lines, as follows.
i. At least one (1) Security supervisor trained in crowd management must provide oversight and management control of all lines of people attending an event.
ii. One (1) security officer or event usher is required at the beginning of a line, another (1) in the middle, another (1) at the end, and another (1) at each break in the line.
5) Crowd Management at the LACC may require the mandatory use of metal detectors, wands, bag check, and techniques deemed necessary by LACC Executive Management.
6) LACC reserves the right to hire and deploy Security personnel, at the Client's expense, if the Event Security Contractor is either unable or unwilling to successfully manage event crowds including line control.
1) Security officer uniforms must be clean, neat, and pressed. Uniforms must identify the individual as a security officer and include the name of the security company. An identification name tag with either the person's name or a unique number that can be used to identify the person must also be displayed.
2) Beards and untrimmed goatees are not permitted to be worn with uniforms at the LACC. Excessive jewelry is not permitted to be worn. Facial-area rings or studs (such as tongue or nose) and visible tattoos are prohibited. LACC Security Services Management will inform Event Security management of any concerns regarding uniform and grooming standards, for immediate resolution.
3) Security contractors will be asked to remove employees not in conformance with LACC security uniform guidelines.
4) No weapons of any kind including but not limited to firearms, chemical spray, ASP, PR-24, Kubatons, knives or weapon holders are to be worn or carried on LACC property unless approved in writing by the LACC Executive Office. Security contractors in violation of this policy may be barred from operations at the LACC.
5) No off-duty/non-LAPD sworn officers who work as security officers can be armed or wear the uniform of their jurisdiction while working at the LACC.
1) Event security officers must be familiar with both the general duties of event security and specific duties associated with each post to which they are assigned.
2) Prior to their first day of duty at the LACC, officers are to be oriented on the emergency procedures of the LACC and their specific roles. Additionally, Event Security supervision must be certified and current in CPR, basic First Aid, and the use of AEDs (Automated External Defibrillators) deployed at the LACC.
1) Events requiring the use of armed uniformed police officers must arrange for offduty LAPD police officers through LACC Security Services at (213) 765-4605. LAPD Officer deployment in non-licensed areas requires LACC Executive Office approval.
2) Armed, non-uniformed off-duty LAPD officers can also be utilized in event spaces if requested by Show Management. Armed non-uniformed LAPD officers who leave the event space are required to conceal firearms in their clothing.
3) Non-LAPD security personnel may not carry or utilize weapons of any kind including but not limited to firearms, chemical spray, ASP, PR-24, Kubatons, knives or weapon holders are to be worn or carried on LACC property unless approved in writing by the LACC Executive Office. Security contractors in violation of this policy may be barred from operations at the LACC.
1) In the event of an on-site emergency, the event security representative is to contact LACC Security Central via radio on Channel 3, at any house phone using Extension 3000, or on any phone at (213) 765-4605. LACC Security will coordinate all subsequent emergency response to manage the emergency.
2) Show Management and the LACC Event Manager are to be notified by Event Security.
3) Under no circumstance should Event Security request emergency services via 911, as this may delay support from response agencies.
The LACC does not provide complimentary parking for event personnel including security personnel and other law enforcement personnel.
a. Only off-duty LAPD Officers may be employed or utilized by the event and carry weapons while on duty at the LACC.
b. Events requiring the use of off-duty armed uniformed police officers must be coordinated through LACC Security Services at (213) 765-4605 (Note: contracting of Police will be between Show Management and the LAPD). LACC Executive Office
approval is required for Officer deployment in non-licensed areas.
c. Armed, non-uniformed off-duty LAPD officers can also be utilized in event spaces if requested by Show Management. Armed non-uniformed LAPD officers who leave the event space are required to conceal firearms in their clothing.
d. No off-duty/non-LAPD sworn officers who work as security officers can be armed or wear the uniform of their jurisdiction in performing their duties.
Executive Protective Services (such as Bodyguards)escorting a protectee (VIP) at the LACC are not allowed to carry or wear weapons including but not limited to firearms, chemical spray, ASP, PR-24, Kubatons, and knives on LACC property unless written approval is received beforehand by the LACC Executive Office.
Property can only be returned between 8:00 AM and 5:00 PM, seven days a week at the following location:
After three days, all property is to be forwarded to the LAPD as found property. The LAPD Property Receipt is to be attached to the entry in the Lost and Found book.
LACC Security Office
Los Angeles Convention Center
1301 South Hall Drive
Los Angeles, CA 90015